Shipping policy

All prices on auvellawear.com are set in pounds sterling (GBP) and displayed in your local currency at current exchange rates. Shipping is calculated at checkout in the same way.

PROCESSING TIME Orders are processed and dispatched within 1-3 business days (Monday-Friday, excluding public holidays). If your order will be delayed, we will email you.

SHIPPING RATES We offer a single express shipping service to every country we ship to - no slower option to choose between, and no surprise upgrades at checkout.

United States and international - $6.74 flat rate
Australia - $9.99 flat rate
Free express shipping on all orders over $95 USD (approximately GBP 75 / EUR 85, converted automatically at checkout). This applies everywhere we ship, including Australia.

DELIVERY TIMES Delivery times are counted in business days from dispatch, not from the moment you order - add the 1-3 day processing window above.

United States - typically 3-8 business days after dispatch
International and Australia - typically 5-12 business days after dispatch, depending on destination and customs processing

These are estimates, not guarantees. Carrier delays, customs inspections, weather and peak periods can extend them. If your parcel is running significantly past these windows, email support@auvellawear.com and we will chase it with the carrier.

WHERE WE SHIP We currently ship to the United States, Australia, the United Kingdom, Canada, New Zealand, most of Western and Northern Europe, and selected countries in Asia and the Middle East. If your country isn't available at checkout, we don't ship there yet.

DUTIES & TAXES Depending on your country, imported goods may be subject to local duties, taxes or handling fees charged by your customs authority or carrier on delivery. These charges are set by your government, are outside our control, and are the responsibility of the recipient unless taxes were collected at checkout.

TRACKING Every order receives a tracking number by email once dispatched. Please allow up to 48 hours for tracking to activate. If your tracking hasn't updated for more than 7 days, contact us at support@auvellawear.com and we will investigate with the carrier.

INCORRECT ADDRESSES & FAILED DELIVERY Please double-check your shipping address at checkout - we can only change an address before dispatch. Orders returned to us because of an incorrect or incomplete address, or because delivery was refused or not collected, can be reshipped (shipping charges apply) or refunded for the item cost less original shipping.

LOST OR DAMAGED IN TRANSIT If your order arrives damaged, or tracking shows it as lost, email support@auvellawear.com within 7 days of the delivery estimate with your order number (and photos for damage). We will replace the item or refund you in full.